Privacy policy

Your privacy matters to us. At Motirox, we are committed to handling personal information responsibly, transparently, and in line with applicable privacy laws.

This Privacy Policy explains what data we collect, why we collect it, how it is used, and the choices you have when interacting with our website and services.

By using our website or placing an order, you acknowledge and agree to the practices outlined below.

How Information Enters Our System

We collect information in two main ways: information you choose to provide, and information generated through your interaction with our website.

Information You Share With Us

You may voluntarily provide personal information when you:

  • Place an order or complete checkout
  • Create or manage an account
  • Subscribe to emails or promotional updates
  • Contact our support team

This information may include:

  • Name and contact details
  • Shipping and billing addresses
  • Phone number
  • Payment and transaction-related information

Information Collected Automatically

When you browse the Motirox website, certain technical data is collected automatically, such as:

  • IP address
  • Browser, device type, and operating system
  • Pages visited, time spent, and interaction behavior
  • Data collected through cookies, pixels, and similar technologies

Why We Collect Personal Data

We use collected information only for legitimate business purposes, including:

  • Order fulfillment: processing payments, shipping orders, and sending updates
  • Customer care: responding to questions, requests, or support issues
  • Operational improvement: analyzing website performance and user behavior
  • Communication: sending service-related emails and optional marketing messages
  • Security & fraud prevention: protecting our systems and customers

Marketing communications are sent only when you have opted in.

How Your Data Is Protected

We apply reasonable safeguards to protect personal information from unauthorized access or misuse.

Our security measures include:

  • Encrypted transactions: payment data is transmitted via SSL and handled by secure third-party processors
  • Limited internal access: personal data is accessible only to authorized personnel
  • No card storage: Motirox does not store full credit or debit card details

While we take data security seriously, no online system can be guaranteed 100% secure.

When Information Is Shared

Motirox does not sell, rent, or trade personal data for marketing purposes.

We may share limited information with trusted service providers only when necessary to operate our business, such as:

  • Payment processing partners
  • Shipping and fulfillment providers
  • Website hosting, analytics, and performance tools

All partners are required to handle data responsibly and only for authorized purposes.

Advertising & Analytics Technologies

We may work with third-party analytics and advertising platforms that use cookies or tracking technologies to measure performance and deliver relevant ads.

These partners may include:

  • Meta (Facebook & Instagram)
  • Google
  • AppLovin

Any data collected by these platforms is governed by their own privacy policies. You can manage your preferences through your browser settings or the respective platforms.

Cookies & Website Technologies

Cookies help us operate our website and improve your experience.

They may be used for:

  • Essential functions: cart functionality, checkout, and security
  • Analytics: understanding site usage and performance
  • Advertising: supporting third-party ad delivery

You may disable cookies through your browser settings. Some site features may not function properly without them.

For Shopify-specific cookie information, visit:
https://www.shopify.com/legal/cookies

External Websites

Our website may contain links to third-party websites not operated by Motirox. We are not responsible for their content or privacy practices. We encourage you to review their policies before providing any personal data.

Your Privacy Rights (U.S. Residents)

In compliance with U.S. privacy regulations, including CalOPPA:

  • You may browse our website anonymously
  • This Privacy Policy is publicly accessible
  • Policy updates will be posted on this page
  • You may request access, correction, or deletion of your personal data

Do Not Track Signals

Our website does not currently respond to “Do Not Track” browser signals due to the lack of a consistent industry standard.

Children’s Privacy

Motirox does not knowingly collect personal information from children under the age of 13.

If you believe a child has submitted personal data to us, please contact us so we can promptly remove it.

Data Breach Notification

In the unlikely event of a data breach involving personal information, we will take appropriate action and notify affected users in accordance with applicable laws.

Email Use & CAN-SPAM Compliance

Email addresses may be used to:

  • Send order confirmations and delivery updates
  • Respond to customer inquiries
  • Send promotional messages (opt-in only)

We comply with CAN-SPAM requirements by:

  • Using accurate sender identification
  • Clearly labeling promotional emails
  • Providing a simple unsubscribe option
  • Honoring opt-out requests promptly

You may unsubscribe from marketing emails at any time using the link provided.

Policy Updates

This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes. Continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Motirox

Email: service@motirox.com

Phone: +1 (479) 323-0174

Address: 1091 Yonkers Ave, Yonkers, NY 10704, United States