Shipping policy
We want every Motirox order to arrive safely, clearly, and without surprises. This guide walks you through how shipping works at Motirox—from the moment you place an order to the moment it reaches your door.
How We Handle Shipping at Motirox
Shipping isn’t just logistics—it’s part of our service promise.
Every Motirox order is handled through a streamlined fulfillment process designed to ensure:
- Secure packaging
- Timely dispatch
- Reliable carrier handoff
We collaborate with vetted fulfillment and logistics partners to maintain consistent delivery standards while minimizing unnecessary delays.
What Happens After You Place an Order?
Step 1: Order Preparation
Once payment is confirmed, your order enters our processing queue.
- Standard processing time: 1–2 business days
- Includes verification, quality checks, and packing
During high-demand periods (sales, holidays, promotions), processing may take slightly longer—but we always aim to ship as quickly as possible.
Step 2: Shipping Costs
Shipping fees (if applicable) are shown clearly at checkout before payment.
- No hidden fees
- No post-purchase shipping charges
What you see at checkout is what you pay.
Delivery Time Expectations
After your order ships, typical delivery times are:
- Home Interior Care Essentials, Cleaning & Detailing Essentials Collection: Estimated delivery time is 4–7 business days after shipment.
-
All Other Products:
Estimated delivery time is 10–15 business days after shipment
Orders may be shipped from U.S warehouse or international fulfillment centers depending on product availability.
* Please note: delivery timelines are estimates, not guarantees. Factors such as carrier delays, weather, destination location, or customs procedures may affect final delivery.
Tracking Your Order
As soon as your package ships, you’ll receive an email with tracking details.
Things to keep in mind:
- Tracking links may take 24–48 hours to update
- Short gaps in tracking activity are normal and don’t mean your package is lost
If anything looks unusual, our support team is happy to help.
Taxes, Duties & Customs
- U.S. orders: Sales tax is calculated at checkout based on local regulations
- International orders (if available):
- Import duties, VAT, or customs fees are determined by your local authorities
- These charges are the responsibility of the customer
Motirox does not control customs processing times and is not responsible for customs-related delays.
Need to Change or Cancel an Order?
We begin processing orders quickly to avoid delays.
If you need to:
- Update your shipping address
- Request a cancellation
Please contact us as soon as possible at:
service@motirox.com
Once an order has entered processing or shipment, changes may no longer be possible.
If Something Goes Wrong During Shipping
We take shipping issues seriously and handle them case by case.
Damaged on Arrival
If your order arrives damaged:
- Contact us within 72 hours of delivery
- Include clear photos of the item and packaging
We’ll review the case and arrange a replacement or suitable solution.
Lost in Transit
If a carrier officially confirms your package is lost, we’ll provide:
- A replacement or
- An appropriate resolution at no extra cost
Contact Information
Questions about shipping, tracking, or delivery? We’re here to help.
Motirox
Email: service@motirox.com
Phone: +1 (479) 323-0174
Address: 1091 Yonkers Ave, Yonkers, NY 10704, United States